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Why Market Research is Broken (and how we’re trying to fix it)

Market research has always been the trusted way to understand consumers. But it’s no longer fit for purpose. Too slow. In today’s world, static surveys and multi-week field cycles mean insights arrive long after the moment has passed. Traditional approaches lag behind real-time shifts in consumer behavior.¹ Too expensive. The costs of data collection, analysis,

Dr Mike Turner Avatar

Market research has always been the trusted way to understand consumers. But it’s no longer fit for purpose. Too slow. In today’s world, static surveys and multi-week field cycles mean insights arrive long after the moment has passed. Traditional approaches lag behind real-time shifts in consumer behavior.¹

Too expensive. The costs of data collection, analysis, and reporting place market research out of reach for many, often running well into the tens of thousands of dollars for single projects.²

Often outdated or irrelevant. As consumer trends evolve rapidly, many methodologies fail to keep pace. Surveys that don’t adapt are increasingly disconnected from current realities.³

Inactionable outputs. Insights typically arrive as PowerPoints or PDFs; disconnected from business workflows. They don’t feed directly into marketing, product, or campaign systems, so decisions remain siloed and slow.

That’s why we built PollStream.

We’re transforming market research into an always-on, AI-powered insights marketplace; where brands ask natural-language questions and get answers in real time. Where continuous data flows feed into dashboards and APIs, embedding insight directly into execution. Where PollStream turns market research from a weeks-long luxury into a ubiquitous instant decision-making tool.

The future of decision-making demands a new model. Market research isn’t broken because people don’t want insight; it’s broken because the industry refuses to keep pace. PollStream is here to change that, permanently.

Author: Mike Turner, Co-Founder & CEO

Footnotes:

  1. On the limitations of static survey methods and slow cycles: “The Future of Surveys: Why the old approach no longer works”: https://www.impactsense.com/blog/the-future-of-surveys—why-the-old-approach-no-longer-works
  2. On high costs of research projects: “How Much Does Primary Market Research Cost in 2025”: https://www.thefarnsworthgroup.com/blog/market-research-cost
  3. On outdated surveys failing to adapt to changing consumer behaviour: “Stop Using Outdated Market Research Surveys: Here’s How to Upgrade”: https://www.enquete.com/en/blog-1257-stop-using-outdated-market-research-surveys–here%27s-how-to-upgrade

PollStream is building the real-time intelligence platform public affairs has been waiting for. If your decisions cannot wait six weeks, they should not have to.

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